FREQUENTLY ASKED BILLING QUESTIONS

I have received two bills for the same test. Am I being double billed?

No. The Modesto Radiological Medical Group, Inc. bill is for the interpretation of your x-ray and reporting the results to your doctor. The hospital bill is the technical fee for taking the x-ray. If your x-rays were performed in one of our out patient offices, you will only receive one bill that includes both the technical fee and the interpretation combined.

Why am I getting a bill from a doctor whom I have never met?

The doctor on our bill is a specialist in radiology. He is trained to interpret x-rays, MRI, CT,nuclear medicine, ultrasound, and mammograms. Most of the time, the radiologist does not meet with the patient. He reports his findings to the patientâs doctor who ordered the test.

Why am I getting a bill when I have insurance?

You will receive a monthly statement showing the status of the bill until the bill is paid. It will list any insurance payments and your remaining balance. If you examine the bill very closely, you should be able to tell whether your insurance has been billed. If we do not have the insurance information, the statement will have a request for the patient to call our billing office with that information.

Why do I have to give my insurance information again?

If your x-rays were taken in the hospital, Modesto Radiology uses information obtained from that hospital. Sometimes the information given to us is incomplete or incorrect. In these instances, we rely on your cooperation in providing us your complete and correct insurance information.

How can I get the results of these tests?

You should contact the office of the doctor who ordered the tests. They should have a copy of the report from the Radiologist within 2-3 working days. If you have an appointment prior to that time, your doctor can request a fax report.

How much of this bill will my insurance cover?

Call your insurance company and they should be able to tell you how much of your bill they will cover. You may find more information on the insurance company's web site. You may find a link on our billing page.

Can I order an x-ray or mammogram for myself?

We can only accept referrals from a licensed health care provider.